cPanel account passwords reset on September 29th

On September 29th we proceeded to reset cPanel passwords for all customers running on cPanel servers. We detected a possible vulnerability with cPanel, and in an abundance of caution we proceeded to reset the passwords. We understand the inconvenience caused by this, but security is of utmost priority to us. If you have a valid email address ... Read More »

29th Sep 2020
[RESOLVED] Emergency maintenance: idl1-dfw shared server on August 11th

The shared server IDL1-DFW is currently undergoing emergency maintenance due to a combination of complex hardware- and software related issues. Our system administrators are currently investigating the server, and working on getting it back online with the highest priority. We deeply apologize for the inconvenience. As always, our customer ... Read More »

11th Aug 2020
Drive replacement on June 19th

On June 19th, starting at 7 am EDT, our team will be performing a drive replacement in one of our hypervisors.

Some customer VMs might be affected. Expected downtime is around 20-30 minutes.

 

16th Jun 2020
[RESOLVED] Shared server migration on April 19th

On April 19th, starting at 10 am EST, we will be migrating one of our shared servers. We expect downtime for about 2 hours. [UPDATE 12PM EST] The migration is still progressing at this time. We are working to complete it as soon as possible and apologize for any inconvenience.  [UPDATE 1PM EST] The migration is still progressing at this time. ... Read More »

10th Apr 2020
Shared server maintenance on Apr 17th, 7 am EDT

On April 17th, starting at 10 am EDT, we will be replacing a hard drive in the shared / reseller server IDL-DFW1

8th Apr 2020
Hypervisor maintenance on March 14th

On March 14th, starting at 10 am EST time, we will be replacing a hard drive in two of our hypervisors.  As a result, some downtime will occur. We expect the downtime window to last 30-40 mins.

We apologize for any inconvenience this may cause.

12th Mar 2020
Hypervisor maintenance on February 29th

On February 29th, starting at 10 am EST time, we will be replacing a hard drive in two of our hypervisors.  As a result, some downtime will occur. We expect the downtime window to last 30-40 mins.

We apologize for any inconvenience this may cause.

17th Feb 2020
[Scheduled] Dallas Network Maintenance (8PM EST - January 21, 2020)

Network engineers will be performing maintenance on the core network infrastructure in our Dallas, Texas facility on January 21, 2020, at 8 PM EST. The maintenance window is scheduled to open at 8 PM EST and close at 10 PM EST. During the maintenance window services may become unavailable for short periods of time while the network ... Read More »

21st Jan 2020
[In Progress] New Help Desk Deployment (12 PM EST - January 22, 2020)

Starting January 23, 2020, at 12:00 PM EST our development team will begin the initial deployment of our brand new help desk system. The software vendor for our existing help desk solution has chosen to discontinue development of their software prompting us to begin the transition to our brand new help desk. The initial feature set of our new ... Read More »

20th Jan 2020
Maintenance: idl1-dfw shared server on Feb 21st

On Feb 21st, starting at 10 pm EST, Idologic technicians will be performing scheduled maintenance on our shared server idl1-dfw

We do not expect downtime to be necessary for more than 10-15 minutes. The maintenance window will last until 11 pm EST of Feb 21st.

20th Feb 2019