Update - 6:25 pm CST The work is going to take longer than planned due to un-for-seen circumstances. Due to Covid restrictions, the number of on-site staff is minimal so we are not able to provide on-demand status updates or ETAs unless the on-site team reaches out to us with them. We apologize for the delay. On Saturday Nov 21st, between 7 ... Read More »
On September 29th we proceeded to reset cPanel passwords for all customers running on cPanel servers. We detected a possible vulnerability with cPanel, and in an abundance of caution we proceeded to reset the passwords. We understand the inconvenience caused by this, but security is of utmost priority to us. If you have a valid email address ... Read More »
The shared server IDL1-DFW is currently undergoing emergency maintenance due to a combination of complex hardware- and software related issues. Our system administrators are currently investigating the server, and working on getting it back online with the highest priority. We deeply apologize for the inconvenience. As always, our customer ... Read More »
On June 19th, starting at 7 am EDT, our team will be performing a drive replacement in one of our hypervisors.
Some customer VMs might be affected. Expected downtime is around 20-30 minutes.
On April 19th, starting at 10 am EST, we will be migrating one of our shared servers. We expect downtime for about 2 hours. [UPDATE 12PM EST] The migration is still progressing at this time. We are working to complete it as soon as possible and apologize for any inconvenience. [UPDATE 1PM EST] The migration is still progressing at this time. ... Read More »
On April 17th, starting at 10 am EDT, we will be replacing a hard drive in the shared / reseller server IDL-DFW1
On March 14th, starting at 10 am EST time, we will be replacing a hard drive in two of our hypervisors. As a result, some downtime will occur. We expect the downtime window to last 30-40 mins.
We apologize for any inconvenience this may cause.
On February 29th, starting at 10 am EST time, we will be replacing a hard drive in two of our hypervisors. As a result, some downtime will occur. We expect the downtime window to last 30-40 mins.
We apologize for any inconvenience this may cause.
Network engineers will be performing maintenance on the core network infrastructure in our Dallas, Texas facility on January 21, 2020, at 8 PM EST. The maintenance window is scheduled to open at 8 PM EST and close at 10 PM EST. During the maintenance window services may become unavailable for short periods of time while the network ... Read More »
Starting January 23, 2020, at 12:00 PM EST our development team will begin the initial deployment of our brand new help desk system. The software vendor for our existing help desk solution has chosen to discontinue development of their software prompting us to begin the transition to our brand new help desk. The initial feature set of our new ... Read More »