Technicians will begin a major software upgrade to the client area between the hours of 11 PM and 2 AM US Eastern time today. Should you require assistance during this time feel free to open a live chat or give us a call.Systems administrators will be conducting preventative maintenance on the shared/reseller server aphrodite starting at 3 AM US ... Read More »
The server aphrodite is currently under emergency maintenance. We're have an hopeful ETA of approximately 1 hour or less. After this downtime you will see a noticeable improvement in stability of service.
Thank you for your patience.
Our administration team will be conducting regular maintenance on the billing system tonight between the hours of 11 PM and 2 AM US Eastern Time. The system may be inaccessible at that time. Thank you for your patience.
Starting on February 13th, Idologic will be performing scheduled maintenance within our Atlanta data center in order to ensure our systems are fully patched and running the most secure software. Most maintenance tasks will have no visible impact on server uptime or performance. When and if any kind of downtime is needed, this will be limited to ... Read More »
Dear customers,We're transitioning to a new system for processing credit cards. This will be available starting on November 4th. If you already have a credit card on file, you will not be required to enter your credit card details again. Please disregard any overdue notices that might have been sent by mistake. We're not marking any accounts as ... Read More »
To better serve all of our clients, we've upgraded some backend systems that power our support systems. This means that some tickets within the last few days may be replicated if you reply to them. Please ignore this expected behavior.If you experience any issues with the system please feel free to email [email protected] and we'll be happy to ... Read More »
To continue to serve you better we will be conducting maintenance on the client area starting at 8:55 Eastern Daylight Time on Wednesday, September 21st. The helpdesk will be unavailable during this time and the maintenance window is expected to last an hour. We will do our best to ensure support requests are handled in a timely fashion during ... Read More »
Please note that WHM gives a warning when using "modify an account" to change an account which has a package assigned:These settings do not match any existing package on the system. Please select one of the options below:- Create a new package with this name:- Update package “client_Standard” with these new values. (This will propagate the ... Read More »
There's a phishing scam going around these days stating it's from enom.com and that your domain has been suspended. Do NOT click on any of the links in the email and if in doubt if this is a phishing email or not, simply log into your enom account at http://www.enom.com/ (do not use any links in the email!) and verify the information/state of your ... Read More »