Dear customers,We're transitioning to a new system for processing credit cards. This will be available starting on November 4th. If you already have a credit card on file, you will not be required to enter your credit card details again. Please disregard any overdue notices that might have been sent by mistake. We're not marking any accounts as ... Read More »
To better serve all of our clients, we've upgraded some backend systems that power our support systems. This means that some tickets within the last few days may be replicated if you reply to them. Please ignore this expected behavior.If you experience any issues with the system please feel free to email [email protected] and we'll be happy to ... Read More »
To continue to serve you better we will be conducting maintenance on the client area starting at 8:55 Eastern Daylight Time on Wednesday, September 21st. The helpdesk will be unavailable during this time and the maintenance window is expected to last an hour. We will do our best to ensure support requests are handled in a timely fashion during ... Read More »
We would like to wish you and your family a Happy New Year!
Please note that WHM gives a warning when using "modify an account" to change an account which has a package assigned:These settings do not match any existing package on the system. Please select one of the options below:- Create a new package with this name:- Update package “client_Standard” with these new values. (This will propagate the ... Read More »
There's a phishing scam going around these days stating it's from enom.com and that your domain has been suspended. Do NOT click on any of the links in the email and if in doubt if this is a phishing email or not, simply log into your enom account at http://www.enom.com/ (do not use any links in the email!) and verify the information/state of your ... Read More »
If you see any bugs in the support module, please email support[at] or billing[at]idologic.com as usual. It was recently updated to work with the newest WHMCS version.
The Idologic Team
We recently updated our billing system; if you experience any problems or have any questions, please email us at support [ at ] idologic.com.
The Idologic Team
All servers (reseller, VPS and dedicated) were patched the same day of the BASH vulnerability announcement. http://forums.idologic.com/idologic-news-announcements-3/server-updates-patches-2651/
If you have any questions, please do contact support.
We received the following notice from the NOC: Due to inclement weather conditions, the noc will only be taking emergency requests. Because of hazardous road conditions, we will be staffing minimal personnel until the treacherous icy weather patterns clear. Current weather forecasts predict normal operations will resume Friday 2/14/2014. This ... Read More »