Artemis server is currently experiencing an intermittent service issue.
The System Admins are aware and working on it. During this time frame the server will be in various states of slowness, or inaccessible entirely.
There is no ETA at this time.
Your patience is appreciated.
On April 21st, starting at 1 am EDT, Idologic will be performing scheduled maintenance in two of our shared servers: Alpha and Artemis.We expect downtime not to exceed 30 minutes for each server, should it be necessary. We apologize in advance for any inconvenience this might cause. If you have any questions, do not hesitate to contact us. Our ... Read More »
Servers with IP addresses beginning in 69.xx.xx.xx are experiencing a networking issue. We are currently waiting on BGP failover as well as a response from the datacenter NOC
UPDATE 11:56 US EST - BGP routes are clearing and services are responsive at this time
Technicians will begin a major software upgrade to the client area between the hours of 11 PM and 2 AM US Eastern time today. Should you require assistance during this time feel free to open a live chat or give us a call.Systems administrators will be conducting preventative maintenance on the shared/reseller server aphrodite starting at 3 AM US ... Read More »
The server aphrodite is currently under emergency maintenance. We're have an hopeful ETA of approximately 1 hour or less. After this downtime you will see a noticeable improvement in stability of service.
Thank you for your patience.
Our administration team will be conducting regular maintenance on the billing system tonight between the hours of 11 PM and 2 AM US Eastern Time. The system may be inaccessible at that time. Thank you for your patience.
Starting on February 13th, Idologic will be performing scheduled maintenance within our Atlanta data center in order to ensure our systems are fully patched and running the most secure software. Most maintenance tasks will have no visible impact on server uptime or performance. When and if any kind of downtime is needed, this will be limited to ... Read More »
Dear customers,We're transitioning to a new system for processing credit cards. This will be available starting on November 4th. If you already have a credit card on file, you will not be required to enter your credit card details again. Please disregard any overdue notices that might have been sent by mistake. We're not marking any accounts as ... Read More »
To better serve all of our clients, we've upgraded some backend systems that power our support systems. This means that some tickets within the last few days may be replicated if you reply to them. Please ignore this expected behavior.If you experience any issues with the system please feel free to email [email protected] and we'll be happy to ... Read More »
To continue to serve you better we will be conducting maintenance on the client area starting at 8:55 Eastern Daylight Time on Wednesday, September 21st. The helpdesk will be unavailable during this time and the maintenance window is expected to last an hour. We will do our best to ensure support requests are handled in a timely fashion during ... Read More »